Taipei Metro gives fare discounts for breakdowns while PAP MP wants fares to be increased
Published on 2018-03-19 by Vincent Low
It was reported in Channel News Asia on Sat (17 Mar) that Taipei Metro, under Mr B C Yen who has over 40 years’ experience in the transportation industry, has enabled Taipei Metro to become one of the most reliable subway system in the world, averaging 1,000,000 km between delays (exceeding five minutes).
Singapore's MRT system under former Chief of Defence Force LG Desmond Kuek, however, could barely make the 400,000 km mark. LG Kuek came from a military background.
When he was appointed CEO of SMRT in 2012, then Chairman Koh Yong Guan said, "After an extensive search and selection process, we are pleased that we have someone of Desmond's background and calibre joining SMRT as the new CEO. SMRT is undergoing considerable change, not just in the way we operate transport services and serve our customers, but also how we will continue to grow as a company. Desmond has the attributes and proven qualities to lead SMRT through these challenges."
Taipei Metro upholds high standards when there are delays
CNA also reported that Taipei Metro upholds high standards when there are train delays. Commuters are notified after five minutes, if not sooner. SMRT on the other hand, only informs commuters of delays exceeding 10 minutes. TOC also often notes that SMRT fail to highlight delays when it is supposed to.
Taipei Metro's operation control centre director Hsu Tai-Ming said, "Five minutes is a standard, but if I already know a situation would cause longer delays, I’d start notifying passengers after three minutes."
Indeed, commuter trust is high for Taipei Metro. Taipei resident Wan Qi-Wei told CNA, "We won’t make a point of checking for delays before we head out. We’re very confident in the system.”
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Why can't Singapore learn from Metro Taipei ? Bad mrt service still want to charge us normal fare . On top of that got some MP even suggest want to raise transport fares .