2 young lives lost

[skyleon]

Software fault on East-West Line's signalling system sparks rush-hour delays


By Kenneth Cheng

Published: 9:41 AM, October 24, 2017

Updated: 3:14 PM, October 24, 2017



SINGAPORE — A software fault on the East-West Line’s existing signalling system led to crowded platforms and rush-hour delays on Tuesday morning (Oct 24).

The fault occurred around 8.30am and was rectified in about 10 minutes, said Mr Patrick Nathan, rail operator SMRT’s vice-president for corporate communications.

However, as the trains had to travel at slower speeds for safety, the East-West Line faced “some train traffic congestion during the morning peak” period, he added in an email reply to queries from TODAY.

Normal services resumed at 9am.

Apologising to commuters for the inconvenience, Mr Nathan said SMRT had made announcements in stations and trains to alert commuters to the fault. They were also told to add an extra 10 minutes to their travel time on the trains.

SMRT routinely warns commuters about train faults via its social media platforms. But the rail operator did not announce Tuesday morning's fault on the East-West Line on Facebook or Twitter.

The East-West Line’s existing signalling system is set to be replaced by the same one currently being tested on the North-South Line. Tests on the East-West Line’s new system are expected to be completed by the end of next year.

Earlier on Tuesday, commuters reported large crowds gathering on station platforms, with some saying the trains they were on had not moved for as much as 25 minutes.

Pictures posted to social media showed platforms — from Pasir Ris to Bedok — packed with commuters.

The lack of updates on SMRT’s social media platforms left some commuters fuming.

A user with the Twitter handle Keen said announcements were made in trains but “not on Twitter or anywhere else”.

Another Twitter user Joey said: “(I) think SMRT gave up reporting train faults.”

Commuter Lee Pei Zi, 26, said she waited 15 minutes to board a train at Bedok MRT station. The financial analyst, who was heading to Raffles Place MRT station, said announcements at Bedok blamed the delay on issues with the signalling system that affected the entire line.


continue reading here : http://www.todayonline.com/singapore...east-west-line


Another new reason SOFTWARE FAULT . Some more no announcement of train disruption . How many people late for work and school ? So how Mr Khaw ? Are you going to say " That's Life " . So you still want to vote for PAP ?

[skyleon]

From track faults, train faults and signalling faults to software fault: SMRT pinpoints EWL peak hour delays to software issues

October 24, 2017

SMRT has pinpointed train service delays that peak hour commuters faced this morning on the East-West Line to a “software fault.”

Commuters shared online that the delays began from around 8.45am today.

Already crowded station platforms were overrun with commuters who were frustrated due to the longer waiting times at station platforms as SMRT initially advised commuters to add an additional 10 minutes travel time due to a “signalling fault.” Commuters complained online that the trains that did arrive after being delayed were so crowded that passengers were asked to alight the trains, making the platforms even more cramped.

The situation wasn’t improved for those who managed to board the trains either. Commuters reported that trains travelling on the EWL stopped for 3-5 minutes between each station.

Disgruntled commuters grew even more agitated when they found that SMRT was not releasing any information about the service delays on their social media channels or on the transport mobile application.


There was no updates about the EWL delays on SMRT’s Facebook or Twitter page at all today.


SMRT’s Vice President of Corporate Communications, Mr Patrick Nathan, finally issued a statement at 1.57pm:


“At about 8.30am today (Oct 24, 2017), the East-West Line encountered a software fault on the legacy signalling system. The fault was rectified in around 10 minutes, but the EWL experienced some train traffic congestion during the morning peak because trains had to move at slower speeds for safety reasons when the fault occurred. As such, commuters may have encountered delays to their journey this morning. Station and train announcements were made informing commuters of the fault and to add an additional train travel time of 10 minutes. Normal services resumed at 9.00am. We apologise for the inconvenience caused to affected commuters on their peak hour commute.”


continue reading here : http://www.theindependent.sg/from-tr...ftware-issues/


Mr Khaw can please explain why no announcement were made at the affected line ?

[skyleon]

Slower train service between AMK and Bishan


25 Oct 2017 06:39AM (Updated: 25 Oct 2017 07:05AM)



SINGAPORE: Commuters travelling between Ang Mo Kio and Bishan MRT stations will experience slower train service due to a track fault.

In a twitter post on Wednesday morning (Oct 25), SMRT said due to a track fault, trains to city will travel slower between Ang Mo Kio and Bishan. Free bus and bridging bus services are avail.

SMRT suggested that commuters can travel via Jurong East and take the East-West Line to the city.

Read more at http://www.channelnewsasia.com/news/...bishan-9341306


Well done SMRT & Mr Khaw . Such world class transport mrt system . So how Mr Khaw ? People are going to be late for work and school again .

[SiaSuay]

Originally Posted by SiaSuay

1 ) Track fault

2 ) Train fault

3 ) Signalling fault

4) Train stalled

5) Emergency brake fault

6 ) Door not opening on platform .

7 ) Glass panel on platform came off

8 ) water leaked in train cabin

9 ) Freon gas leaked in train cabin .

10 ) fire in tunnel

11 ) flooding in tunnel .


Please feel free to add on in case I miss out anything . So when will Desmond Kuek resign ? When will Mr Khaw resign ? When will the Singapore PM solve all these train problems ? Do you think it is fair to your commuters ?

12 ) Software problem ( EWL)


SMRT still don't want to sack those 2 jokers ? Apologise where got use ? Problems still exist .

[skyleon]

Slower service on North-South Line to last till end of Wednesday

PUBLISHED2 HOURS AGO


Christopher TanSenior Transport Correspondent

SINGAPORE - Service on the North-South Line is expected to be slow for the rest of Wednesday (Oct 25) as a track fault can only be fixed after operational hours.

A rubber insulator melted along the city-bound tracks of the MRT line early Wednesday morning, creating a gap between running rails.

For safety, transport operator SMRT has been running trains at lower speeds over a 150m stretch between Bishan and Ang Mo Kio stations.

This has resulted in a bunching up of service on the heavily-used line during the morning peak, which is expected to repeat during the evening peak.

The Straits Times understands the melting was caused by an electrical arcing - similar to the one which sparked a trackside fire between Marina Bay and Raffles Place stations on Oct 7, and which was caused by a build-up of debris.

Wednesday's incident came a day after a delay on the East-West Line, which SMRT said was caused by a software glitch.

Track fault results in slower city-bound trains on North-South Line on Wednesday morning

On its Facebook page, SMRT said its engineers "are monitoring the situation closely". It added that free bus services between Yishun and Toa Payoh are available.

"Bridging bus services will also serve commuters from Yishun towards Toa Payoh. Alternative bus travel options are available at http://$$$$$$$/2rMan0V," it added. "You can also consider taking the North-South Line towards Jurong East station and transfer to the East-West Line. We do apologise for the inconvenience this is causing you."

Just last week, SMRT apologised for an unprecedented flooding of the North-South Line which disrupted service for 20 hours on Oct 7 and 8.

Mr Sitoh Yih Pin, chairman of the Government Parliamentary Committee for Transport, said: "It is extremely unfortunate that there have been train delays on the East-West Line and North-South Line in the past two days. It is understandable that commuters are frustrated by the delays as they have been inconvenienced again.

"Our train operators must work hard to rectify any faults expediently and ensure that repeat incidents are mitigated. If there is a systemic issue to be addressed, it should be addressed."


continue reading here : http://www.straitstimes.com/singapor...d-of-wednesday


Such horrible service . Will there be another public apology ?

[chukeliang]

ticketing and payment system all fine

/now can roast a charsiew from the arcing

[blackwater]

Singapore mrt got so many problems .

[newton]

[SiaSuay]

1 ) Track fault

2 ) Train fault

3 ) Signalling fault

4) Train stalled

5) Emergency brake fault

6 ) Door not opening on platform .

7 ) Glass panel on platform came off

8 ) water leaked in train cabin

9 ) Freon gas leaked in train cabin .

10 ) fire in tunnel

11 ) flooding in tunnel .

12) Software problem ( EWL}

13 ) the melting was caused by an electrical arcing - similar to the one which sparked a trackside fire between Marina Bay and Raffles Place stations on Oct 7, and which was caused by a build-up of debris.



Really sometime I wonder where the money goes to when the government buys over the transport assets ? The honourable Mr Khaw had said so many countless times that LTA and the operators are working hard on the maintenance issues . As a result the honourable Mr Khaw claimed that the rail reliability had gone up . SMRT is so quick to terminate its workers but slow to terminate its management . Is it fair to your SMRT workers ? So when you terminate your local SMRT workers you will go and hire foreign workers to replace them . The BIG question are Singapore mrt trains safe to travel at all with all these breakdowns ? Why Doesn't the PM of Singapore set up a Committee of Inquiry to look into all these breakdowns ?

[yellowpaper]

Originally Posted by SiaSuay

1 ) Track fault

2 ) Train fault

3 ) Signalling fault

4) Train stalled

5) Emergency brake fault

6 ) Door not opening on platform .

7 ) Glass panel on platform came off

8 ) water leaked in train cabin

9 ) Freon gas leaked in train cabin .

10 ) fire in tunnel

11 ) flooding in tunnel .

12) Software problem ( EWL}

13 ) the melting was caused by an electrical arcing - similar to the one which sparked a trackside fire between Marina Bay and Raffles Place stations on Oct 7, and which was caused by a build-up of debris.



Really sometime I wonder where the money goes to when the government buys over the transport assets ? The honourable Mr Khaw had said so many countless times that LTA and the operators are working hard on the maintenance issues . As a result the honourable Mr Khaw claimed that the rail reliability had gone up . SMRT is so quick to terminate its workers but slow to terminate its management . Is it fair to your SMRT workers ? So when you terminate your local SMRT workers you will go and hire foreign workers to replace them . The BIG question are Singapore mrt trains safe to travel at all with all these breakdowns ? Why Doesn't the PM of Singapore set up a Committee of Inquiry to look into all these breakdowns ?

If the PM cares more for the people than his salary, then maybe we got hope ....

[sionglim]

Mrt station lifts and escalator seem ok.

[skyleon]

According SMRT twitter track fault reported yet again from Ang Mo Kio to Bishan MRT . No official media announcement so far . Train services have already resumed according to SMRT twitter . So you still want to vote for PAP ? How Mr Khaw another breakdown in service . Do you think it is fair to the commuters ? Do you guys still want to increase fares ?

[skyleon]

Second track fault in 3 days affects city-bound trains on North-South Line

PUBLISHED 46 MIN AGO


Lee Min Kok


SINGAPORE - Train services on the North-South Line were delayed briefly on Friday (Oct 27) morning due to a track fault between Ang Mo Kio and Bishan stations.

This is the second time in three days that the same stretch of line was hit by a track fault.

It was not clear if the faults are related.

SMRT first tweeted about a 20-minute delay from Ang Mo Kio to Bishan in the direction of Marina South Pier at 5.56am, adding that free regular bus services had been activated.

Normal service resumed at around 6.30am.

On Wednesday, trains had to run at lower speeds over a 150m stretch between Bishan and Ang Mo Kio for much of the day due to a track fault.

Electrical arcing had caused a rubber insulator to melt along the tracks near the Bishan swimming complex, creating a gap between running rails.

This caused bunching up of service on the heavily-used line during peak hours.


continue reading here : http://www.straitstimes.com/singapor...rth-south-line


Now then report when the incident is over . Also your report never indicate what type of track fault . So how Mr Khaw are you going to punish SMRT or not ? Seemed like they have not learned anything . Or will you take responsibility for them and do the honourable thing and resign ?

[skyleon]

Originally Posted by skyleon

At least he is sincere but Mr Khaw and Kuek did not bow .

The 2 fellows behind him should be SACKED .

Why are these 2 jokers still on the job ???

[skyleon]